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Frequently Asked Questions

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What products are available on your e-commerce site?

[/vc_column_text][vc_empty_space height=”5px”][vc_column_text]We offer a wide range of high-quality cosmetic products, including foundations, lipsticks, beauty stick foundations, flawless finish foundations, dual powders, foundation primers, waterproof mascaras, loose powders, brow gels, illuminating lotions, eyeshadows, powder palettes, liquid concealers, make-up brushes, mineral icing sugars, and setting spray finishing mists[/vc_column_text][/vc_column][/vc_row][vc_row anchor=”customers”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-10″][vc_empty_space height=”10px”][vc_column_text]

Are your products authentic?

[/vc_column_text][vc_empty_space height=”5px”][vc_column_text]Yes, we guarantee that all the products we sell are 100% authentic. We source our products directly from reputable brands and authorized distributors.[/vc_column_text][/vc_column][/vc_row][vc_row anchor=”customers”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-10″][vc_empty_space height=”10px”][vc_column_text]

Do you offer next day delivery in Nigeria?

[/vc_column_text][vc_empty_space height=”5px”][vc_column_text]Yes, we offer next-day delivery within Nigeria. Once your order is confirmed, our logistics team works diligently to ensure that your products are delivered to your doorstep as quickly as possible.[/vc_column_text][/vc_column][/vc_row][vc_row anchor=”customers”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-10″][vc_empty_space height=”10px”][vc_column_text]

How much does shipping cost?

[/vc_column_text][vc_empty_space height=”5px”][vc_column_text]Shipping costs may vary depending on your location within Nigeria. You can find the exact shipping cost at the checkout before finalizing your purchase. We strive to provide competitive shipping rates to ensure a seamless shopping experience.[/vc_column_text][/vc_column][/vc_row][vc_row anchor=”customers”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-10″][vc_empty_space height=”10px”][vc_column_text]

Can I track my order?

[/vc_column_text][vc_empty_space height=”5px”][vc_column_text]Absolutely! Once your order is shipped, we will provide you with a tracking number. You can use this number to track the status of your delivery online or through our customer service team.[/vc_column_text][/vc_column][/vc_row][vc_row anchor=”customers”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-10″][vc_empty_space height=”10px”][vc_column_text]

What payment methods do you accept?

[/vc_column_text][vc_empty_space height=”5px”][vc_column_text]We accept various payment methods, including debit/credit cards, bank transfers, and popular mobile payment platforms. At the checkout, you can choose the payment option that suits you best.[/vc_column_text][/vc_column][/vc_row][vc_row anchor=”customers”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-10″][vc_empty_space height=”10px”][vc_column_text]

What if I receive a damaged or incorrect product?

[/vc_column_text][vc_empty_space height=”5px”][vc_column_text]We take product quality seriously, and we strive to ensure that all products are carefully packaged to prevent damage during transit. However, if you receive a damaged or incorrect product, please contact our customer service team within 48 hours of delivery. We will gladly assist you and arrange for a replacement or refund.[/vc_column_text][/vc_column][/vc_row][vc_row anchor=”customers”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-10″][vc_empty_space height=”10px”][vc_column_text]

Are there any discounts or promotions available?

[/vc_column_text][vc_empty_space height=”5px”][vc_column_text]We frequently offer discounts and promotions on selected products. Stay updated by subscribing to our newsletter or following us on social media to receive notifications about our latest deals and special offers.[/vc_column_text][/vc_column][/vc_row][vc_row anchor=”customers”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-10″][vc_empty_space height=”10px”][vc_column_text]

How can I contact your customer service team?

[/vc_column_text][vc_empty_space height=”5px”][vc_column_text]Our customer service team is available to assist you with any inquiries or concerns you may have. You can reach us through the WhatsApp No on the sidebar. We strive to respond to all queries promptly and provide exceptional customer support.[/vc_column_text][vc_empty_space height=”35px”][/vc_column][/vc_row]

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